Q：
Do you have industry certifications?
A：
Our company has obtained ISO 9001, IATF 16949 automotive electronics standard, ISO 13485 medical standard, ISO 14001, ISO 45001, IECQ QC080000, ANSI/ESD S20.20, and ISO/IEC 27001 certifications.
Q：
What is your factory's production capacity and the brands of your core equipment?
A：
We have 70 SMT production lines with a monthly placement capacity of approximately 2 billion points; the core SMT equipment brands are Panasonic and Hanwha.
Q：
Do you support one-stop service?
A：
Our company can provide one-stop service for customers' design solutions, from material procurement and PCBA assembly to testing, packaging, and logistics.
Q：
What cooperation models do you support in terms of material supply?
A：
Model 1: All materials are supplied by the customer; our company only provides pure contract manufacturing.
Model 2: Main control materials are supplied by the customer; our company procures passive components and PCBs according to the customer's specified brands, a partial material procurement and manufacturing model.
Model 3: According to the brands and channels specified in the customer's BOM, our company procures all materials and provides manufacturing services as required, and a certain percentage of procurement fees are paid according to the payment terms;
Model 4: According to the brands specified in the customer's BOM, we use our channels for material procurement and processing, and a certain percentage of procurement fees are paid according to the payment terms;
Q：
What is the breakdown of the quotation?
A：
Material cost + procurement fee + processing fee + auxiliary materials + packaging materials + freight + tooling amortization (or one-time tooling payment)
A：
An engineering fee will be charged during the trial production period. If the mass production amount does not meet our company's online standard, an engineering fee will also be charged at a certain percentage.
A：
Our company will negotiate payment terms with customers based on their creditworthiness.
Q：
What are your quality indicators (yield rate and defect rate PPM status)?
A：
We classify and manage products based on their complexity. The target SMT process yield for automotive and medical products is above 99.95%, while the target SMT defect rate for consumer products must be below 25 PPM.
Q：
Do you support full-process traceability?
A：
Our MES system has been in operation for many years. From the moment materials enter the factory, each material is assigned a unique ID, enabling full-process traceability.
Q：
Customer complaint response mechanism?
A：
Upon receiving a customer complaint, the quality department must notify relevant departments by phone within 1 hour, convene a meeting within 4 hours to confirm emergency countermeasures, provide an initial response to the customer within 8 hours, and provide an initial analysis report within 3 days of receiving defective samples or specific information.
